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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Lisa Tisdale

April 7, 2026

5  out of  5
rating by Lisa Tisdale
"I highly recommend State Farm! Lita English reached out TO ME today to inform me of new available rates! Never has an insurance company done that AND provided the results. She is quick, knowlegable and Efficient! If you're in the market to save money, give them a call and ask for Lita English!"
We responded:
"Thank you for your wonderful feedback, Lisa! I'm happy to hear that Lita provided you with such efficient and knowledgeable service. We always aim to keep our customers informed and satisfied. If you need anything else, feel free to reach out!"
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Stephanie Schaefer

March 24, 2026

5  out of  5
rating by Stephanie Schaefer
"Very helpful, patient, answered all questions, and followed up with an email! Awesome service!"
We responded:
"Stephanie, thank you for your fantastic review! I'm happy to hear that you found the service helpful and thorough. It's great to know that the follow-up email was appreciated. If you have any more questions or need assistance, feel free to reach out anytime. Thanks for choosing us!"
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Noneen Stevens

March 20, 2026

5  out of  5
rating by Noneen Stevens
"Tyler was very nice and personal. Made me feel relaxed and comfortable. Told I needed to know and went beyond. Can't say enough about him and everyone that I have talked to. Glad I have chosen you all. Thank you."
We responded:
"Thank you, Noneen! I'm happy to hear that Tyler made you feel relaxed and comfortable. It's wonderful to know that our team has been able to provide you with the information you needed and more. We appreciate your trust in us and are here for any future needs. Let us know if there's anything else we can assist you with!"
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Kyle Roberts

March 19, 2026

5  out of  5
rating by Kyle Roberts
"Lita, and the team at Brady Paxman are like Mickey Mantle they hit long home runs all the time. Such a good job when I moved to South Texas l kept them as my agent. Lita is super fast and efficient, too... I have no intentions of changing agencies...highly recommend..."
We responded:
"Kyle, thank you for your fantastic review! I'm glad to hear that Lita and the team have been able to provide you with such efficient and reliable service. It's wonderful that you chose to stay with us even after moving to South Texas. Your recommendation means a lot, and we're always here to assist you with any future needs. - Brady Paxman - State Farm Insurance Agent, Melissa, TX"
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Ashley Baldree

March 17, 2026

5  out of  5
rating by Ashley Baldree
"Glad to be apart of State Farm Melissa. Great customer service."
We responded:
"Thank you, Ashley! I'm happy you’re enjoying the service with us at State Farm. Melissa and the team are dedicated to providing great customer care. If you ever need anything, feel free to reach out!"
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Jaswanth Reddy

March 17, 2026

5  out of  5
rating by Jaswanth Reddy
"Lita was very helpful in getting the right bundle right for my home and auto. She went above and beyond to make sure I dont have any coverage lapse."
We responded:
"Hey, Jaswanth! Thanks for taking a moment to share your experience and for mentioning the pricing. Lita will appreciate you recognizing how she helped set up your home and auto policies and made sure everything stayed in place without any gaps."
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Diego capetillo

March 16, 2026

5  out of  5
rating by Diego capetillo
"Great customer service/satisfaction. The team at Brady Paxman State Farm go above and beyond and will get you taken care of."
We responded:
"Thank you, Diego! I'm happy to know that you experienced excellent customer service with our team. We strive to go above and beyond for everyone. If there's anything else we can assist you with, feel free to reach out!"
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Kierra Steward

March 15, 2026

1  out of  5
rating by Kierra Steward
"you’d figure after all the air bags deployed that would total out your car or at least send an insurance adjuster to come look at your car and explain why they aren’t, but nope! no ever came out. after trying to get ahold of someone to about my policy some how they thought i was calling for a job interview!!! after asking what my “chart” or “profile” communication log looked like the lady literally told me they were NO notes on her com log… i spent an hour trying to explain to someone at one point. can’t mark off all state farm agents but i definitely can mark Brady paxman and his team."
We responded:
"Kierra, Thank you for sharing your feedback. We’re sorry to hear that this situation was frustrating. Auto accidents and claim questions can be stressful, and our goal is always to help customers navigate their insurance coverage and the State Farm claims process as smoothly as possible. While claim inspections and claim decisions are handled directly through State Farm’s claims team, our office is always available to help answer policy questions and guide customers toward the right resources. According to our records, your policy was cancelled in November, but we would still be happy to talk through any concerns about your past experience. Please feel free to reach out to our office if you’d like to discuss this further."
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Bryce Palladino

March 13, 2026

5  out of  5
rating by Bryce Palladino
"We had a great experience working with Lita. She helped us save quite a bit of money on our auto and home insurance!"
We responded:
"Thank you, Bryce! I'm delighted to hear about your positive experience with Lita. It's wonderful that she was able to assist you in saving on your insurance. If you have any more questions or need further assistance, feel free to reach out anytime. Thanks for choosing us!"
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Eric Tharp

March 12, 2026

5  out of  5
rating by Eric Tharp
"Lita helped me out a ton! I highly recommend her and sate farm!"
We responded:
"Thank you, Eric! I'm glad to hear that Lita was able to assist you so well. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
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Ittai Perez

March 12, 2026

5  out of  5
rating by Ittai Perez
"Very helpful and nice"
We responded:
"Thank you, Ittai! I'm glad to hear you found our service helpful and pleasant. If you have any more questions or need assistance in the future, feel free to reach out. Thanks for choosing us!"
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Wendy Denman

March 11, 2026

5  out of  5
rating by Wendy Denman
"Great service and very easy to work with. They took the time to explain my coverage and helped me find the best option for my needs. Highly recommend! Nikki and Lita were so great."
We responded:
"Hey, Wendy! Thank you for sharing that you had a great experience and found our team easy to work with. I appreciate you mentioning that time was taken to explain your homeowners insurance and review the options that fit your needs. Your recommendation means a lot to our office. Nikki and Lita will be happy to know you recognized their help."
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Lynn Brown

March 9, 2026

5  out of  5
rating by Lynn Brown
"Had a good experience with Lita. Needed to change a payment method, and she was great. Thank you!"
We responded:
"Thank you, Lynn! I'm happy to hear that Lita provided you with a great experience while assisting with your payment method change. Your satisfaction is important to us. If you need anything else, feel free to reach out!"
Profile photo of MOSTAFA SHABIB

MOSTAFA SHABIB

March 9, 2026

5  out of  5
rating by MOSTAFA SHABIB
"Kayla is awesome. She’s a professional and detailed person knows how to get you the best deal ever. Definitely recommended ."
We responded:
"Thank you, Mostafa! I'm happy to hear that Kayla provided such excellent service and helped you find a great deal. Your recommendation means a lot to us. If you need anything else, feel free to reach out!"
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Mark Webb

March 6, 2026

5  out of  5
rating by Mark Webb
"I spoke with, Tommy Ned - License #3023843 at State Farm and he was a pleasure to work with. I must have put him through 5 or 6 different rounds of questions, quotes, coverage options, and the man came through with a pep in his step and a smile on top. He got me answers quick, and we were able to lock in new Auto, Home and Umbrella policies for me within about 24 hours. Great service, great guy and a genuine pleasure to work with. Highly recommended!"
We responded:
"Thank you, Mark! I'm really happy to hear about your positive experience with Tommy. It's great to know he was able to assist you efficiently and with enthusiasm. We appreciate your recommendation and are here if you need anything else!"
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Terrie McGuyer

March 6, 2026

5  out of  5
rating by Terrie McGuyer
"You have to be impressed when you call a business and talk to a real person. And you send an email and get an answer within 24 hours. This office is the best! Sarah helped us through long, complicated (to us) changes to our policies. She was responsive and took the time to explain things to us. Thank you!"
We responded:
"Terrie, thank you for your wonderful feedback! I'm happy to hear that Sarah was able to assist you with your policy changes and provide the support you needed. Our team is dedicated to offering prompt and personal service. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Philip Austin Brooks

March 6, 2026

5  out of  5
rating by Philip Austin Brooks
"Lots was great to work with"
We responded:
"Thank you, Philip! I'm happy you had a great experience working with us. If you ever need assistance or have questions, feel free to reach out. We’re here to help!"
Profile photo of JRS1KRR

JRS1KRR

March 5, 2026

5  out of  5
rating by JRS1KRR
"Lita is always great to work with on all my insurance needs!! I actually enjoy working with this team."
We responded:
"Thank you! I'm delighted to hear that Lita and our team have made your insurance experience enjoyable. We appreciate your trust in us for your insurance needs. If there's anything else we can assist you with, just let us know!"
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David salemzadeh

March 4, 2026

5  out of  5
rating by David salemzadeh
"Lita is great. She is super nice and patient and walk you throught the whole process and help you resolve the issue."
We responded:
"Thank you for your review, David! I'm happy to hear that Lita was able to assist you with such care and patience. Our team is dedicated to providing excellent service, and it’s wonderful to know we met your expectations. If you need anything else, feel free to reach out!"
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Halyn Willis

March 4, 2026

5  out of  5
rating by Halyn Willis
"Kayla was awesome! Very helpful!"
We responded:
"Thank you for your feedback, Halyn! I'm happy to hear that Kayla was able to assist you so well. Our team is dedicated to providing helpful service. If you need anything else, feel free to reach out!"
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Tom Young

March 2, 2026

5  out of  5
rating by Tom Young
"Very helpful"
We responded:
"Thank you, Tom! I'm happy you found our service helpful. If you have any more questions or need assistance, feel free to reach out. We're here for you!"
Profile photo of Trevor T

Trevor T

February 28, 2026

5  out of  5
rating by Trevor T
"Brady and team are fantastic! Their rates are exceptional and the help is much better than your typical online companies. Today Sarah Elizabeth Jones helped me with a specific coverage question and she went above and beyond. I'm super happy!"
We responded:
"Thank you, Trevor! I'm glad to hear that you had a great experience with our team and that Sarah was able to assist you so effectively. We strive to provide exceptional service and competitive rates, and it's wonderful to know we're meeting those goals. If you have any more questions or need further assistance, feel free to reach out anytime!"
Profile photo of Saurabh Abhishek

Saurabh Abhishek

February 26, 2026

5  out of  5
rating by Saurabh Abhishek
"Spoke to Lita and she was very knowledgeable and helping . Employees like her take customer experience to the next level for any business. 5 stars"
We responded:
"Thank you, Saurabh Abhishek, for your fantastic review! I'm glad to hear that Lita provided you with such knowledgeable and helpful service. Our team is dedicated to enhancing customer experiences, and it's wonderful to know we're succeeding. If you need anything else, feel free to reach out!"
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Jessica Arango

February 25, 2026

5  out of  5
rating by Jessica Arango
"Called during my short lunch period and Lita was extremely helpful, quick, and thorough with my request!"
We responded:
"Thank you, Jessica! I'm happy to hear that Lita provided you with such helpful and efficient service during your lunch break. Our team is dedicated to making your experience as smooth as possible. If you need anything else, feel free to reach out anytime!"
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Jacob Slentz

February 24, 2026

5  out of  5
rating by Jacob Slentz
"had a great experience working with Lita. She was incredibly professional and efficient in helping me navigate the documentation for my insurance. She quickly identified a discount I qualified for and made the entire process seamless. I highly recommend her services to anyone looking for someone helpful and knowledgeable!"
We responded:
"Jacob, thank you for sharing your experience! I'm glad to hear that Lita provided such professional and efficient service. It's wonderful that she was able to assist you with your documentation and find a discount for you. If you ever need further assistance, feel free to reach out!"