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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kevin Hall

October 13, 2025

5  out of  5
rating by Kevin Hall
"I have had policies here for a few years now. Whenever I need to make a change or have a question they are quick to respond."
We responded:
"Kevin, thank you! We love seeing reviews like this. Jimmy and Jake always put our customers first and we are glad they were able to assist you with your insurance needs. Feel free to contact us anytime. - Brady Paxman - State Farm Insurance Agent"
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Brandi Lynn

October 10, 2025

5  out of  5
rating by Brandi Lynn
"Quick, professional, and nice! Thanks you!"
We responded:
"Thank you, Brandi Lynn! I'm happy to know you found our service quick and professional. We appreciate your feedback and are here for any insurance needs you may have. Let us know if there's anything else we can do for you!"
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Meegan Busby

October 7, 2025

5  out of  5
rating by Meegan Busby
"Lita has been a great help and replies very quick!"
We responded:
"Thank you, Meegan! I'm happy to hear that Lita has been such a great help and responsive to your needs. We appreciate your feedback and are here whenever you need assistance. Thanks for choosing us!"
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Betty Whitson

October 7, 2025

5  out of  5
rating by Betty Whitson
"Friendly, Knowledgable,and helpful,State Farm is affordable home & auto insurance. The customer service is amazin. The agents follow up and make sure your taken care of."
We responded:
"Thank you, Betty, for your delightful review! We are pleased to hear that you found our team friendly, knowledgeable, and helpful. - Brady Paxman - State Farm Insurance Agent, Melissa, TX"
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Dwayne McNeil

October 6, 2025

5  out of  5
rating by Dwayne McNeil
"My experience with the Cody Paxman Agency of State Farm located in Melissa has been a pleasure for me in servicing my auto and homeowner insurance needs. Whether it is the initial reception call when calling the office in a friendly and welcoming demeanor or one of the agency's agents to assist with questions, insurance clarifications, quotes and advice, everyone here is more that helpful while patiently fielding questions and resolving any confusion. In the era of AI, press 1 for English and 2 for...and the inability to get an actual person to field questions, it is always relieving to get through quickly to a courteous receptionist and quick responses to inquiries. You will not be disappointed with the service and care offered by the Paxman Agency of State Farm."
We responded:
"Thank you, Dwayne, for sharing your positive experience with our office! I'm happy to hear that our team has been able to assist you with your insurance needs in such a helpful and patient manner. We strive to provide a personal touch and are glad you appreciate the quick and courteous service. Let us know if there's anything else we can do for you!"
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Azariah Alex Shadrach

October 6, 2025

5  out of  5
rating by Azariah Alex Shadrach
"Lita English was incredibly helpful in providing valuable information about both Auto and Home insurance. They followed up promptly and ensured all my questions were answered. I truly appreciate their professionalism and dedication to meeting my needs—exactly what I was looking for!"
We responded:
"Azariah, thank you for your wonderful feedback! I'm happy to hear that Lita was able to provide you with the information you needed and that you felt supported throughout the process. Our team is committed to delivering professional and dedicated service. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Bruce Marshall

October 4, 2025

5  out of  5
rating by Bruce Marshall
"Brady and his team of associates have always been there for us on any of our insurance needs. Prompt care, thorough follow up, just a friendly and great team to work with."
We responded:
"Thank you, Bruce! I'm happy to know that our team has been able to provide you with prompt and friendly service. We appreciate your kind words and are always here to assist with any insurance needs you may have. Let us know if there's anything else we can do for you!"
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Kae Vanderspek

October 2, 2025

5  out of  5
rating by Kae Vanderspek
"Lita was professional, helpful, and very kind in helping me with my request and concerns. I would recommend State Farm Insurance to others and I have. Thank you, Kae Vanderspek"
We responded:
"Thank you, Kae! I'm happy to hear that Lita was able to assist you so well. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
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fredrick walker

October 2, 2025

5  out of  5
rating by fredrick walker
"Good customer service any time I call on them"
We responded:
"Thank you, Fredrick! I'm happy to know that you appreciate our customer service whenever you reach out. We're committed to providing you with the best support possible. Let us know if there's anything else we can assist you with!"
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Jeff Helton

October 1, 2025

5  out of  5
rating by Jeff Helton
"I had some questions on the billing due to the umbrella policy needing to be paid separately from the auto ins. I was being a little thick headed and Riley broke it down for me & made it completely understandable. This agency is lucky to have you! Thank you so much for being so patient with me."
We responded:
"Thank you for your review, Jeff! I'm happy to hear that Riley was able to clarify your billing questions and provide the support you needed. Our team is dedicated to making sure everything is clear and straightforward for our customers. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Posting For EL

October 1, 2025

5  out of  5
rating by Posting For EL
"Sarah was extremely helpful and solved my issue (with my Mortgage company NOT my insurance) before I could even figure out what the problem was!! From day one the Paxman team has been on point. Highly reccomend!"
We responded:
"Thank you for your review! I'm happy to know that Sarah was able to assist you so effectively with your mortgage company issue. Our team is dedicated to providing top-notch service from the start, and your recommendation means a lot to us. If there's anything else we can do for you, just let us know!"
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Marc Galloway

October 1, 2025

5  out of  5
rating by Marc Galloway
"Always amazing service with the Paxman team. Kayla is a pleasure to deal with and always gets what I need done quickly."
We responded:
"Thank you, Marc! I'm happy to hear that you consistently receive amazing service from our team. Kayla is indeed a valuable part of our office, and I'm glad she could assist you efficiently. Let us know if there's anything else we can do for you!"
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Craig Lewis

September 30, 2025

5  out of  5
rating by Craig Lewis
"Sarah was very helpful. Thank you!"
We responded:
"Thank you, Craig! I'm happy to hear that Sarah was able to assist you effectively. We appreciate your feedback and are always here to help with any insurance needs you may have. Let us know if there's anything else we can do for you!"
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I am Confused

September 30, 2025

5  out of  5
rating by I am Confused
"I was in a time crunch and Sarah Jones was more than happy to help me replace a car on my policy in a matter on minutes when I took 30 trying to do it on the app myself, I highly appreciated the help and time!"
We responded:
"Thank you for your feedback! I'm glad Sarah was able to assist you quickly with your policy change. We appreciate your trust in us and are always here to help with any other needs you might have. Let us know if there's anything else we can do for you!"
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camal ramkumar

September 30, 2025

5  out of  5
rating by camal ramkumar
"Riley @ State Farm is absolutely amazing! She listen to my concerns & address them Immediately!"
We responded:
"Thank you, Camal! I'm happy to hear that Riley provided you with such attentive service. It's great to know she addressed your concerns promptly. We’re here to help with anything else you might need!"
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Toniceia Favors

September 30, 2025

5  out of  5
rating by Toniceia Favors
"Lita has been amazing to work with! She is always responsive regarding any questions I have!"
We responded:
"Thank you, Toniceia! I'm happy to hear that Lita has been so responsive and helpful with your questions. Our team is dedicated to providing excellent service, and it's great to know we're meeting your expectations. If you need anything else, feel free to reach out!"
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Martin Collings

September 30, 2025

5  out of  5
rating by Martin Collings
"Kayla was Courteous and extremely helpful she took care of my payment problems"
We responded:
"Thank you, Martin! I'm happy to hear that Kayla was courteous and helpful in resolving your payment issues. Our team is dedicated to providing excellent service, and it's great to know Kayla made a positive impact. If you have any more questions or need assistance, feel free to reach out!"
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CaroleAnn Sherry

September 24, 2025

5  out of  5
rating by CaroleAnn Sherry
"Riley was very caring, courteous and helpful at a time when I had no clue what to do. Thank you"
We responded:
"Thank you, CaroleAnn! I'm happy to hear that Riley was able to provide the support you needed. Our team is dedicated to offering caring and helpful service. If there's anything else we can assist you with, just let us know!"
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mustafa farhad

September 24, 2025

5  out of  5
rating by mustafa farhad
"Talked to Riley she is really nice, and professional."
We responded:
"Thank you, Mustafa! I'm happy to hear that Riley provided you with such a positive experience. Our team is dedicated to offering professional and friendly service. If you have any more questions or need assistance, feel free to reach out!"
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Manuel Carmona

September 22, 2025

5  out of  5
rating by Manuel Carmona
"Kayla was extremely helpful and knowledgeable. She answered all my questions in a timely manner and made the process very easy."
We responded:
"Hey, Manuel! Thanks so much for sharing that Kayla was helpful and knowledgeable while assisting you with your auto insurance. We’re glad she could answer your questions quickly and make the process feel easy. "
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Vijay Rudrappa

September 18, 2025

5  out of  5
rating by Vijay Rudrappa
"Lita English from the Paxman group is such a pleasure to work with. She is prompt, super fast and 100% accurate with every query. I am probably one of her tougher clients as I ask for a lot of changes in my home and auto policies. But she has always addressed them very patiently. I recommend the Paxman group especially working with Lita for your insurance needs."
We responded:
"Thank you, Vijay! I'm happy to hear about your positive experience with Lita. Her dedication to providing prompt and accurate service is truly appreciated. Your recommendation means a lot to us. If you need anything else, feel free to reach out!"
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Zahid Husain

September 12, 2025

5  out of  5
rating by Zahid Husain
"Lita is awesome! Great customer service/client engagement! Efficient and extremely knowledgeable! Brady Paxman State Farm Agency, is my go to agency since day one!!"
We responded:
"Thank you, Zahid! I'm happy to hear that Lita provided you with such excellent service. We appreciate your trust in our office since day one! If there's anything else we can assist you with, just let us know."
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Y S

September 12, 2025

5  out of  5
rating by Y S
"Good info"
We responded:
"Thank you, Y S! I'm happy you found the information helpful. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
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Tina Boyer

September 11, 2025

5  out of  5
rating by Tina Boyer
"I can’t say enough wonderful things about Riley at State Farm! During a really stressful time with our family’s medical emergencies, I was completely overwhelmed and confused about some billing issues. Riley stepped in with such professionalism, kindness, and patience—she explained everything clearly, handled the details, and made the entire process so much easier for me. She was not only knowledgeable and on point but also genuinely caring, which meant the world to me in such a difficult time. State Farm is lucky to have her—she’s truly amazing!"
We responded:
"Thank you, Tina! I'm so happy to hear about your positive experience with Riley. Her dedication to providing clear and compassionate support is something we truly value. It's wonderful to know she could make a difference during such a challenging time for your family. If there's anything else we can do for you, just let us know!"
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Maya Dorado

September 11, 2025

5  out of  5
rating by Maya Dorado
"Oh my goodness these statefarm agents are amazing!! Miss Kayla today gave me such great customer service and helped me with what i needed in a great timly manner! Never disappointed when i call for help with statefarm thank yall!"
We responded:
"Thank you, Maya! I'm so happy to hear about your positive experience with Kayla. Our team is dedicated to providing excellent service, and it's wonderful to know we're meeting your expectations. If you ever need anything else, feel free to reach out!"